Last updated: July 29, 2026
Flawlix LLC sells one-time lifetime licenses through Paddle, which acts as the authorized reseller and payment processor. This Refund Policy applies to paid purchases of Flawlix.
If local consumer protection laws or Paddle’s policies provide you with additional or non-waivable rights, the highest level of rights will always apply. Nothing in this Policy limits your mandatory consumer rights.
For refund questions or to submit a refund request, visit Paddle’s buyer support site or use the link in your purchase confirmation email.
Flawlix offers a 60-day free trial. No payment information is required during the trial, so there is nothing to refund for trial use.
Unless required by applicable law, all paid transactions are non-refundable and non-exchangeable.
Refunds may be issued where required by applicable law, at Paddle’s discretion as described in section 7 below, or when you exercise an applicable statutory withdrawal or refund right as described in section 4 below.
Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour.
Refund requests must be made within the applicable statutory or discretionary period described below.
If you receive a refund, access to paid Flawlix functionality will cease.
Where local consumer protection laws grant withdrawal or cancellation rights, those rights apply.
Consumers have a 14-day statutory right to withdraw from some digital content and service contracts and receive a full refund. This applies to one-off purchases such as Flawlix lifetime licenses. The right to withdraw does not apply to digital content that has started to be downloaded, streamed, or used when you gave express consent to waive withdrawal rights. Requests must be made within 14 days of the transaction date.
Consumers have a 14-day statutory right to withdraw. Requests must be made within 14 days of the transaction date.
Consumers have a 7-day unconditional right to cancel digital content or service contracts after delivery and receive a full refund. Requests must be made within 7 days of the transaction date.
Consumers have a 5-day unconditional right to cancel after delivery or first access. Requests must be made within 5 days of the transaction date.
To request a refund, contact Paddle using one of the following:
If eligible, refunds are processed to the original payment method where possible, within 14 days of approval.
If you experience persistent technical issues or a material defect that prevents you from using Flawlix as described, contact support@flawlix.io first. If the issue cannot be resolved, contact Paddle’s support team with details of the issue. Where there is evidence of a material defect, a refund may be issued in accordance with applicable consumer protection laws.
Paddle may, at its sole discretion, issue a refund if a request is submitted within 14 days of the transaction date. Submission within this period does not guarantee a refund.
All refund requests are reviewed on a case-by-case basis. Any discretionary refund is voluntary and does not create an obligation to provide refunds in the future.
We encourage you to contact Paddle before initiating a chargeback or payment dispute. If you initiate a chargeback, access to Flawlix may be temporarily suspended while the matter is reviewed.
We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
For product support, contact support@flawlix.io. For refund requests, use Paddle’s buyer support at https://paddle.net.